Customer care

Shipping & Returns

Everything you need to know about delivery, returning an item, and getting support from the N7 Cosmetics team.

01

Shipping policy

At N7 Cosmetics, we strive to deliver your orders as quickly as possible. The delivery options below are maintained by our team and the final available methods are confirmed at checkout.

Delivery charges, qualifying thresholds, and estimated times are shown at checkout for the delivery address you provide.

02

Returns policy

If you are not satisfied with your purchase, we offer a simple return process. Please note the following conditions:

  • Items must be returned in their original condition, unopened and unused, within 30 days of receiving the product.
  • The customer is responsible for return postage costs unless the item received was damaged or incorrect.

Contact our team before sending a return so we can confirm the next steps and help your return reach the correct destination.

03

Consent for marketing

By completing your purchase, you consent to the collection and storage of your data for marketing purposes. We respect your privacy and protect your data in line with GDPR requirements.

04

Questions and support

Contact N7 Cosmetics

Need help?

For questions about delivery, damaged or incorrect items, refunds, or returns, contact us using the details maintained by our team.